return_policy

Effective Date: December 28, 2024

At IT Gain Computers, we are committed to providing our customers with the best products and services. We understand that sometimes returns are necessary, and we want to make the process as easy and efficient as possible. Please read our Return Policy carefully to understand the terms and conditions for returning products.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The product must be in its original packaging, including all accessories, manuals, and any other items that were included with the product.
  • The return request must be made within 7 days from the date of delivery.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or built-to-order products (such as custom PCs)
  • Opened software or products with tampered seals
  • Products that are damaged due to misuse, mishandling, or improper installation
  • Items that are part of a special offer or promotional sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at itgaincomputer@gmail.com or call us at +91-88846 83628 within 7 days of receiving your order.
  2. Return Authorization: Our team will review your request and provide a return authorization number along with the return address.
  3. Shipping the Item: Carefully pack the item in its original packaging and ship it to the provided return address. Please ensure the return authorization number is included in the return package.
  4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If the return is approved, a refund or exchange will be processed.

4. Refunds

  • If your return is approved, we will process your refund to the original payment method within 7-10 business days.
  • The refund amount will be the purchase price minus any shipping fees or handling charges that were applied.
  • Please note that shipping fees for returning items are the responsibility of the customer, unless the return is due to an error on our part.

5. Exchanges

If you would like to exchange an item for a different product, please contact us at itgaincomputer@gmail.com. If the new item is of equal value, we can process the exchange at no additional cost. If there is a price difference, the customer will be required to pay the difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at itgaincomputer@gmail.com or call us at +91-88846 83628. We will provide instructions for returning the item and offer a full refund or replacement at no additional cost.

7. Cancellations

Orders can only be canceled within 24 hours of placement. Once an order is shipped, it cannot be canceled, but you can return the item as per the return policy above.

8. Contact Us

If you have any questions regarding our Return Policy or need assistance with a return, please contact us:

Thank you for shopping at IT Gain Computers. We appreciate your business!